Pre-Order Refund Policy

Effective Date: 1/1/2025

Thank you for shopping with Al Dente Apparel, LLC. Your satisfaction is important to us, and we strive to provide quality products and service. This Pre-Order Refund and Exchange Policy explains the terms under which refunds and exchanges are granted.

1. Pre-Order and Custom-Made Items

Please note that all sales on Pre-Order items are for pre-order items that are custom-made for each customer. By placing an order, you acknowledge and agree to the following:

  • Each item is made specifically for you based on your order.

  • Production time will be required before any replacement item is sent out in case of an exchange.

2. Refunds and Exchanges

We gladly offer exchanges under the following conditions:

  • Defective Items: If you receive an item with a manufacturing defect, we will replace it with the same item or an item of equal value.

  • Unused Items: If an item is unused and in its original condition, we will exchange it for another item of equal value.

Important Notes:

  • We reserve the right to determine what qualifies as defective or eligible for an exchange.

  • Refunds are not guaranteed and are handled on a case-by-case basis, depending on the circumstances.

  • Custom-made nature of items may result in slight variations, which do not qualify as defects.

3. Process for Exchanges or Inquiries

To initiate an exchange or inquire about this policy, please contact us:

Email: Nick@aldentecycling.com

When reaching out, please include the following:

  • Your order number

  • A detailed description of the issue

  • Photos of the item (if applicable)

Once your request is reviewed, we will provide further instructions for returning the item or processing an exchange.

4. Shipping and Processing Times

For exchanges:

  • Customers are responsible for return shipping costs unless the item is defective.

  • Replacement items will be produced and shipped as quickly as possible. Please note that production times will apply before shipment.

5. Changes to This Policy

We reserve the right to update this Pre-Order Refund and Exchange Policy at any time. Changes will be effective when posted on this page. Please review this policy periodically for updates.

Thank you for your understanding and support of our custom-made products. If you have any further questions, please don’t hesitate to reach out.